How do I return my purchase?

Aftersales

We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.

You can start by visiting our Product Support site. Here, you can access frequently asked questions about your product, receive set-up advice, download a manual, contact support centres, and much more.

Be sure to scroll to the bottom of this page where you’ll find lots of handy FAQs about aftersales too.

Returns

If you've changed your mind and need to return an item, you have 30 days from the date of purchase to return your item(s). In-line with our returns policy, your item(s) needs to be: • Unused and with all parts • In its original packaging (with the tags if applicable) • In a resaleable condition • With its proof of purchase • You’ll also need to return any free items that came with the product

Refunds will be processed by the original payment method. Just so you know, if you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.

Did you know we can accept most items, other than large items, in our stores even if they were originally delivered to your home?

Small item vs large item deliveries

Small items have an order number starting with a 1 and will have been dropped off by 1 person whereas large items are literally so large they need to be delivered by two people. Large items have an order number starting with a 2.

For orders that have been delivered, either by an Argos van or by post, there are a few items which can't be returned to store. If an item you've ordered falls into this category, you'll have been sent some additional paperwork that will suggest alternative options for returning it.

Live chat

Scroll down to start a Live Chat, or head to ourcontact us page.

Exchanges

Exchanges depend on current stock levels. If we can’t offer an exchange, we can process a refund for you via the original payment method. If you paid on card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days. For further information on Tu clothing orders, see below.

Faulty items and repairs

In most cases the manufacturer of an item can resolve issues with a faulty item. If your item is faulty, please start by checking our Product Support site to see if we can solve your issue. If you do need to return an item that is in warranty, we can accept most products (other than large items) in our stores, even if they were originally delivered to your home.